Certified Dental Practice Coordinator Programme (6 days)
Ace Courses
Certified Dental Practice Coordinator Programme (6 days)
Six-day in-person programme for dental teams leading to a Certified Dental Practice Coordinator qualification, covering patient journey, consultation communication and financial conversations.
Certified Dental Practice Coordinator Programme (6 days)
A practice can deliver outstanding dentistry and still lose opportunities at the front desk, in the consultation, or at the point where patients need clarity and confidence. The Certified Dental Practice Coordinator Programme is a 6-day, in-person course built to strengthen the one thing that drives sustainable growth: an exceptional, consistent patient journey—from first enquiry to treatment completion.
Led by Melonie Prebble and Gemma Seddon (Dental Gem Consultancy)—both actively working in practice—this programme blends real-world, people-led systems with behavioural insight and practical communication frameworks that teams can apply immediately.
Who it’s for
Designed for dental team members who shape the patient experience every day, including:
Receptionists
Existing TCOs / coordinators
Dental nurses
Practice managers
Hygienists and therapists
What you’ll learn (and use in practice)
Across six intensive days, you’ll build the confidence and structure to support patients ethically and effectively—while improving consistency and flow across the practice:
CPD Hours
0 Hours
Target Audiences
TCONurseManagerHygienistTherapist
Available Sessions
10 Jan 2026
OUR PLACE, Unit 1, Windrose Point, Pynaccles Close, Stanmore, United Kingdom
N/A
N/A
12 Sep 2026
OUR PLACE, Unit 1, Windrose Point, Pynaccles Close, Stanmore, United Kingdom
About This Course
Certified Dental Practice Coordinator Programme (6 days)
A practice can deliver outstanding dentistry and still lose opportunities at the front desk, in the consultation, or at the point where patients need clarity and confidence. The Certified Dental Practice Coordinator Programme is a 6-day, in-person course built to strengthen the one thing that drives sustainable growth: an exceptional, consistent patient journey—from first enquiry to treatment completion.
Led by Melonie Prebble and Gemma Seddon (Dental Gem Consultancy)—both actively working in practice—this programme blends real-world, people-led systems with behavioural insight and practical communication frameworks that teams can apply immediately.
Who it’s for
Designed for dental team members who shape the patient experience every day, including:
Receptionists
Existing TCOs / coordinators
Dental nurses
Practice managers
Hygienists and therapists
What you’ll learn (and use in practice)
Across six intensive days, you’ll build the confidence and structure to support patients ethically and effectively—while improving consistency and flow across the practice:
Available Sessions
10 Jan 2026
OUR PLACE, Unit 1, Windrose Point, Pynaccles Close, Stanmore, United Kingdom
N/A
N/A
12 Sep 2026
OUR PLACE, Unit 1, Windrose Point, Pynaccles Close, Stanmore, United Kingdom
Sustainable practice growth: supporting performance with measurable approaches, including KPIs
Sustainable practice growth: supporting performance with measurable approaches, including KPIs
Diary utilisation: optimising diary flow, reducing gaps and supporting calmer, more productive days
Diary utilisation: optimising diary flow, reducing gaps and supporting calmer, more productive days
Why this programme stands out
Why this programme stands out
Delivered by experienced, in-practice trainers: content is grounded in the realities of modern dentistry—not outdated models.
Behavioural insight built in: includes approaches informed by DISC and neuro-linguistic communication techniques.
Built for the whole practice: align front-of-house, coordination and clinical team communication for a more seamless patient experience.
Recognised outcome: completion leads to the qualification Certified Dental Practice Coordinator.
Delivered by experienced, in-practice trainers: content is grounded in the realities of modern dentistry—not outdated models.
Behavioural insight built in: includes approaches informed by DISC and neuro-linguistic communication techniques.
Built for the whole practice: align front-of-house, coordination and clinical team communication for a more seamless patient experience.
Recognised outcome: completion leads to the qualification Certified Dental Practice Coordinator.
Team enrolment option
Team enrolment option
To support practice-wide consistency, one practice manager or principal can attend free with three enrolled staff members.
To support practice-wide consistency, one practice manager or principal can attend free with three enrolled staff members.
If your goal is to elevate patient experience, strengthen trust, and bring more structure and confidence to treatment conversations, this programme provides a clear, practical pathway—over six focused days—to make it happen.
If your goal is to elevate patient experience, strengthen trust, and bring more structure and confidence to treatment conversations, this programme provides a clear, practical pathway—over six focused days—to make it happen.
Qualifications
Certificate
Course Formats
In Person
N/A
N/A
£2,160
£2,160
23 May 2026
OUR PLACE, Unit 1, Windrose Point, Pynaccles Close, Stanmore, United Kingdom
N/A
£2,160
23 May 2026
OUR PLACE, Unit 1, Windrose Point, Pynaccles Close, Stanmore, United Kingdom