Communication Mastery: The Science of Connecting and Succeeding with People (1 day)

Technical excellence is only part of great dentistry. The outcomes patients choose—and the trust they place in you—are shaped by how you listen, lead the conversation, and communicate treatment with clarity.

Communication Mastery is an immersive, in-person 1‑day course for dental teams, positioned as Part 2 of ACE’s “patient journey” series. Led by Hassan Khan (performance scientist and leadership coach; Harvard Business School and University of Cambridge alum), this course explores the art and science of human connection in a dental setting—combining research-backed communication strategies with practical, real-world application.

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What you’ll learn

Listen in a way that builds trust

• Understand active vs passive listening
• Build warmth and rapport through first impressions, including handshake, eye contact and reflective narrative
• Use patient-led fact finding to support future co-diagnosis

Present treatment with clarity and impact

• Communicate and present with clarity, purpose and impact
• Strengthen conversations that support patient understanding of their current situation and the proposed treatment

Emotional intelligence that improves every interaction

• Develop emotional intelligence as a tool for patient care, leadership and influence
• Practise listening to understand, not just to respond
• Explore NLP styles and mirroring to connect with different communication preferences

Use non-verbal cues to strengthen your presence

• Read and manage non-verbal cues to elevate trust and confidence
• Learn how to project warmth and authority in equal measure

Handle difficult conversations with confidence

• Approach complaints, objections and rejection with greater flexibility
• Build a calmer, more controlled way of responding under pressure

Adapt to different personalities—and close with confidence

• Recognise different patient personality types
• Summarise and provide solutions that move the conversation forward
• Strengthen how you close treatment plans and improve conversions

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Why this course stands out

• Built for dentistry: Focused on patient conversations that influence consent, co-diagnosis and treatment acceptance.
• Science-led teaching: Delivered by a coach who specialises in human behaviour and performance.
• Practical and immersive: Designed to transform how you connect, influence and lead in every patient interaction.

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Who it’s for

This course is designed for dental professionals and teams who want to communicate with greater confidence, become more engaging with patients and colleagues, and bring more clarity and intention to every clinical conversation.