A 1‑day programme for dental team members to become effective Treatment Coordinators, covering patient communication, treatment plan presentation and financial coordination.
A great clinical outcome can still be lost in the handover between surgery and reception. This one-day Treatment Coordinator (TCO) course is designed to help your team become the confident, consistent link between patients and clinicians—so treatment plans are understood, accepted and smoothly delivered.
Built for dental nurses, receptionists, practice managers and wider team members aspiring to the TCO role, the course focuses on practical communication and coordination skills that directly support a better patient journey and a more efficient practice.
What you’ll be able to do after the course
Communicate with clarity and empathy using proven verbal and non-verbal techniques.
Explain procedures and treatment plans in simple terms, helping patients feel informed and confident.
Handle difficult conversations and objections with calm, structured approaches.
Support thorough patient consultations and assist with patient assessment and treatment planning workflows.
Present treatment plans professionally, coordinating effectively with the clinical team.
Guide financial conversations—including treatment costs, payment options, and insurance basics (pre-authorisations and claims processes).
Improve patient experience and practice efficiency through workflow optimisation, follow-up protocols and patient retention strategies.
Course content (high level)
CPD Hours
0 Hours
Target Audiences
NurseManagerTCO
Qualifications
Certificate
Available Sessions
21 Jun 2025
Watford Smile Clinic London
N/A
£595
About This Course
Short Course: Treatment Coordinator (1 Day)
A great clinical outcome can still be lost in the handover between surgery and reception. This one-day Treatment Coordinator (TCO) course is designed to help your team become the confident, consistent link between patients and clinicians—so treatment plans are understood, accepted and smoothly delivered.
Built for dental nurses, receptionists, practice managers and wider team members aspiring to the TCO role, the course focuses on practical communication and coordination skills that directly support a better patient journey and a more efficient practice.
What you’ll be able to do after the course
Communicate with clarity and empathy using proven verbal and non-verbal techniques.
Explain procedures and treatment plans in simple terms, helping patients feel informed and confident.
Handle difficult conversations and objections with calm, structured approaches.
Support thorough patient consultations and assist with patient assessment and treatment planning workflows.
Present treatment plans professionally, coordinating effectively with the clinical team.
Guide financial conversations—including treatment costs, payment options, and insurance basics (pre-authorisations and claims processes).
Improve patient experience and practice efficiency through workflow optimisation, follow-up protocols and patient retention strategies.
Expectations, evaluation criteria, and the importance of the role in patient care
Legal and ethical considerations including GDPR compliance and confidentiality
Communication that builds trust
Patient education, expectation setting, and managing concerns
Patient assessment & treatment plan presentation
Structuring consultations and ensuring seamless team-to-patient communication
Financial coordination & insurance processes
Confidently discussing costs, payment plans and the patient pathway
Enhancing the patient journey
Customer service excellence, reducing friction, and strengthening loyalty
The TCO role & responsibilities
Expectations, evaluation criteria, and the importance of the role in patient care
Legal and ethical considerations including GDPR compliance and confidentiality
Communication that builds trust
Patient education, expectation setting, and managing concerns
Patient assessment & treatment plan presentation
Structuring consultations and ensuring seamless team-to-patient communication
Financial coordination & insurance processes
Confidently discussing costs, payment plans and the patient pathway
Enhancing the patient journey
Customer service excellence, reducing friction, and strengthening loyalty
Practical, interactive learning
Practical, interactive learning
You’ll apply the day’s learning in workshops, including:
You’ll apply the day’s learning in workshops, including:
Role-play scenarios for patient consultations and financial discussions
Case studies to explore real-world challenges and best practice
Role-play scenarios for patient consultations and financial discussions
Case studies to explore real-world challenges and best practice
Assessment & certification
Assessment & certification
The course includes quizzes, role-play evaluations and a final project. On successful completion, you’ll receive a certificate recognising you as a qualified Treatment Coordinator for dental practices.
The course includes quizzes, role-play evaluations and a final project. On successful completion, you’ll receive a certificate recognising you as a qualified Treatment Coordinator for dental practices.
Why choose Smile Dental Academy?
Why choose Smile Dental Academy?
An award-winning Academy team, recognised within the dental industry (including Dental Brand of the Year and Best Course of the Year)
Experienced lecturers with 1-to-1 support, keeping learning centred on you and your practice
An award-winning Academy team, recognised within the dental industry (including Dental Brand of the Year and Best Course of the Year)
Experienced lecturers with 1-to-1 support, keeping learning centred on you and your practice
If your practice is ready for smoother consultations, stronger patient confidence and a more organised treatment journey, this course provides the structure, language and tools your team needs to step into the TCO role with clarity.
If your practice is ready for smoother consultations, stronger patient confidence and a more organised treatment journey, this course provides the structure, language and tools your team needs to step into the TCO role with clarity.